CUSTOMER INFORMATION PRIVACY POLICY
We are very concerned about your privacy when you use our services. We also understand that you will be very concerned about whether the information you provide to us is secure or not. And we always want you to feel secure and confident when participating in our services. Therefore, we are committed to giving you the best experience when participating in our program with complete trust.
We created this privacy policy to demonstrate our company’s commitment to the safety and security of our customers. Through this Privacy Policy, we want you to understand how we collect customer information, how we use and share information, and how we protect our customer information. We also hope that you will read carefully what we describe below.
1. Information Collection.
– We collect information from everyone who accesses and uses our service content, including visitors who do not register for an account but purchase and use our services and our members.
– Registration: Members may be asked to provide complete personal information when they register to use our products and services, including: name, address, phone number and payment information. We use this information primarily to provide the most useful information updated daily for customers using our services, and in general, we never share this collected information with any third party.
– We will store all access information as well as customer feedback. This information is stored for the purpose of better care for our customers.
– We will store all invoices, sales documents, transactions, purchase history, payment methods … to avoid any unfortunate incidents in the future.
2. Use and Sharing of Information.
– Use of Information: We use customer information for the following purposes:
+ Provide useful information to best care for customers, including: Daily newsletter (Newsletter), Promotional programs, Information about new products or other development promotion programs of our company.
+ Provide some utilities as well as consulting services to better support customers.
+ We will use customer information reasonably for the purpose of developing and perfecting the company’s services to better serve customers.
+ Resolve disputes, complaints, and answer customer questions.
+ Prevent unfortunate situations that may occur in the future, such as violations of the law.
– Information Sharing: As mentioned, we take customer information security very seriously, so we commit to absolutely not arbitrarily using customer information for purposes that do not benefit customers. We commit not to trade or exchange customer confidential information to any third party. However, in the following special cases, we can reasonably share customer information:
+ With the customer’s consent.
+ To protect the interests of the company and its partners: We only provide personal information of customers when we are sure that such information can protect the interests and assets of our company and related partners. This information will be disclosed legally according to Vietnamese law.
+ At the request of government agencies when we deem it appropriate under Vietnamese law.
+ In some cases where it is necessary to provide other customer information, such as promotions sponsored by a third party, we will notify you before your information is shared. You have the right to decide whether to agree to share information or participate.
3. Customer Information Security:
– We are committed to ensuring the security of information for customers when registering personal information with our company. We are committed to not exchanging or selling customer information for commercial purposes. We are committed to complying with the company’s privacy policy for all sharing and use of customer information. We are committed to making you feel confident and satisfied about the security of personal information when participating and using our company’s services.
– To best protect customer information, we recommend that you limit account access by automatic login, pay attention to password backup mode and ensure to log out of your account when using a shared computer to log in to your account on our website. We will not be responsible if your personal information is leaked for the above reasons.
– Privacy policy Only apply to the information you register on our company’s official website. Any information you register on other websites or addresses is not within the scope of this Information Security Policy.
We always emphasize that: We highly value the right to privacy of our customers. If you have any questions or comments regarding the company’s Privacy Policy, please contact us.